Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Below, you’ll find answers to common questions about GPL Software Africa and how our platform works.

1. What is GPL Software Africa?

GPL Software Africa is a marketplace offering premium GPL-licensed WordPress themes and plugins at an affordable price. We make these tools accessible to developers, designers, and businesses across Africa.

2. What does GPL mean?

GPL stands for “General Public License,” which allows users to download, modify, and redistribute software freely. All products listed on our platform are released under the GPL license, ensuring legal usage.

3. Are these original files?

Yes, all files are 100% original and sourced directly from the developers. We do not modify or add any malware or advertisements.

4. Why are the prices so low?

Your membership supports the purchase and upkeep of third-party authors’ themes and plugins, allowing us to offer quality products at lower prices. This collective effort helps keep costs down, and we’re happy to pass the savings directly to you.

We operate under the GPL license, which allows redistribution of software. By providing access to these files at a low cost, we aim to empower African developers and businesses with affordable tools. Importantly, we don’t provide technical support like developers would, which lowers our operating costs as well.

5. Do you provide product updates?

Yes, your purchase includes free updates for the duration of your plan (monthly or annual). Updates can be downloaded from your account whenever they are available.

6. Do you offer customer support for the products?

We do not offer direct technical support for the themes or plugins. However, you can refer to the official documentation provided by the original developers. We can also provide basic support regarding how to install the downloaded theme or plugin or software.

7. How can I download my purchased files?

Once you complete your purchase, the download link will appear on your account page under “Downloads.” Simply click the link to access your file. You can also download instantly from the ‘thank you’ page exactly after your purchase is complete.

8. Are there any restrictions on usage?

No, as per the GPL license, you can use the products on as many websites as you like. There are no restrictions on usage.

9. Can I get a refund?

Refunds are only available if the product is defective, corrupt, or does not match its description. For more details, please refer to our Refund Policy.